It's not the standard regulation to pay money before seeing the apartment and signing the contract. As well the legal agency always use email to communicate about the payment , contract, etc., , there sHould be a clear deadline for the payment to follow, instead of calling you again and again.
When the landlord consigned the case to agent, they will not involve any more but leave it to the agent to handle, because they already paid the commission fee.
They are many bugs in this case, lesson to learn.
愿你能把钱要回来
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