|    •      Responsible for handle the BSS Ecosystem  related Operation Tickets in End-to-End lifecycle. Determines the jurisdiction of the  tickets, accepts the ticket, rejects the tickets and forwards the ticket to  the responsible person or group.   •      Emergency  technical support in Operate and maintain business critical  production system.   •      Responsible for manage  of the system configurations   •      Responsible for tracking  and management system problems,  troubleshooting   •      Participation in publishing  automation and integration of continuous integration tools and platforms   •      Monitor the alarm management for BSS  Ecosystem and underlying data   •      Develop and maintain the operating- and  system documentation   •      Is acquainted and applies the ITIL  processes   •      Capable to give On-Call Duty   •      Take part in the expansion of the  knowledge-base        |