Customer Support Assistant who speaks English fluently- Students

[/tr] Job ID ISC-0361759 Job type Part-time Complementary Work country Denmark Posted 03-Nov-2010 Work city Copenhagen Job area Operations (all other) Travel No travel Job category Other Business unit Cust Fulfillmnt Job role Student/Intern Job role skillset General Intern year of study First Year/Freshman Internship term
Job description As a Customer Service Assistant, you will be part of an international Call Center team (around 30 people) providing first-class customer service to external customers, IBM employees and IBM Business Partners. You will: - Support internal and external customers with IBM hardware and software key generation issues through e-mail, phone, as well as the Web - Work with software order validations and maintenance - Provide first-level support for different tasks within different departments within IBM Other information and special conditions: We need you to be: - Flexible as far as the working hours are concerned. As mentioned above, we cover several regions around the world (Europe, the Middle East, Africa, U.S.A., Canada, Latin America and Asia Pacific South) and therefore we need to make sure that our employees are able to work day, evening, night, and weekend shifts. - A committed team worker. As mentioned above, we are a team of approximately 30 people who work closely together on a daily basis - Good at communicating both verbally and in writing. We have contact with different customers worldwide; therefore good communication skills are very important to us - Able to work independently and with self-discipline; - Able to understand and comply with high-quality demands
Required
High School Diploma/GED At least 6 months experience in Customer Service experience At least 1 year experience in Teamworker English: Fluent
Preferred
Information Technology
Additional information Knowledge of Japanese, Chinese Mandarin or any European language would be beneficial.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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