• Responsible for handle the BSS Ecosystem related Operation Tickets in End-to-End lifecycle. Determines the jurisdiction of the tickets, accepts the ticket, rejects the tickets and forwards the ticket to the responsible person or group. • Emergency technical support in Operate and maintain business critical production system. • Responsible for manage of the system configurations • Responsible for tracking and management system problems, troubleshooting • Participation in publishing automation and integration of continuous integration tools and platforms • Monitor the alarm management for BSS Ecosystem and underlying data • Develop and maintain the operating- and system documentation • Is acquainted and applies the ITIL processes • Capable to give On-Call Duty • Take part in the expansion of the knowledge-base |