• To design custom solutions of project, enhancement program and operational scope: • Work as a bridge between Customer and our BA, R&D team, manage Customer expectation to ensure our solution can fulfil Customer requirements. To support the customer documenting business requirements, maximizing benefit of our Telecom software portfolio • Writing & analysing business requirements • Report status, progress and issues to Project Manager Plan, coordinate and facilitate activities of BA, other streams in the same project to accomplish design, and ensure the deliverables • To identify and address technical or operational risks. • To provide review/input on project activities for medium to large business unit level projects. To collaborate with the project manager/business analyst to develop detailed project plans and work breakdown structures for medium to large business unit level projects. • To build knowledge of our Telecom software product locally and feed back customer expectations for future requirements and projects. • To manage a team of software developers to ensure a timely and high standard of quality delivery on application solution implementation. • Define work standards and procedures for BA for every stage of the project |