Field Service Engineer 现场服务工程师
Reporting to: Regional Service Manager 区域经理
Position Scope:
Provides installation, basic operation training and repair within an assigned area to assure continuity of customer operations and high levels of customer satisfaction.
负责仪器的安装、基础培训、维护和维修，并达成客户满意。
Responsibilities:
1. Undertakes scientific instruments installation, basic training, maintain, telephone and on-site service.
2. Develops customer relationship and perform high level of customer satisfaction.
3. May help and coach other field service engineers to make solution to solve on-site problems.
4. Cooperates with customer service representatives to return relevant reports and spare parts as required.
1， 负责仪器的安装、基础培训、维护和维修。
2， 维护良好客户关系，提升客户满意度。
3， 帮助、协助和培训其他工程师。
4， 配合客服代表按照要求返回相关报告及维修备件。
Education/Experience:
1. College or above, major in Mechanics, Electronics, Biomedical Engineering, Molecular Biology, Chemistry etc.
2. Good spoken English and able to accept long-term or short-term international assignments is welcome.
3. Has good analytical diagnostic skills, and good at communicating with customers, self-emotional management, writing and speaking.
4. Works proactively, carefully, and with strong customer service awareness.
5. Strong learning and hands-on ability.
6. Can withstand strong work pressure and adapt to business trips.
1， 本科以上学历，机械、电子、生物医学工程、分子生物学、化学等相关专业。
2， 英语口语良好且能接受长期或短期国际外派优先。
3， 有良好的分析诊断能力，较强文字语言表达能力，善于与客户沟通和自我情绪管理能力。
4， 工作主动、细心，客户服务意识强。
5， 较强的学习新知识的能力和动手能力。
6， 能够承受较强的工作压力,能适应出差。
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